Refund policy
Refund & Cancellation Policy
At Kaelyss, we value your time and our commitment to providing exceptional services. To ensure transparency and fairness, we’ve outlined our refund and cancellation policies below:
1. Initial Consultation Cancellation Policy:
- More than 24 hours before the appointment: Full refund.
- Less than 24 hours before the appointment: 50% refund.
- No-shows: No refund.
2. Non-Surgical Hair Replacement Services Deposit Policy:
- A 50% non-refundable deposit is required when booking non-surgical hair replacement services.
- The deposit secures your appointment and covers the custom preparation of your hair system.
- If you choose not to proceed after the deposit is paid, no refunds will be issued.
3. Relooking & Styling Services Policy:
- Full payment is required at the time of booking.
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Cancellations:
- More than 24 hours before the appointment: Full refund.
- Less than 24 hours before the appointment: 50% refund.
Refund Process:
Refunds will be processed to the original payment method within 7-10 business days.
If you have any questions about these policies, please contact us at contact@kaelyss.com.