Terms of service

Terms of Service – Kaelyss LLC

Last updated: September 2025

Welcome to Kaelyss. By booking an appointment with us, purchasing a hair system, or using our services, you agree to the following Terms of Service. Please read them carefully.

1. General Information

  • Kaelyss LLC (“Kaelyss”, “we”, “us”, or “our”) provides premium non-surgical hair replacement services for men and women, including custom toppers, wigs, and maintenance services.

  • These terms apply to all services, consultations, and orders made through our studio or via our website www.kaelyss.com.

2. Appointments and Scheduling

  • Appointments may be booked online or by contacting us directly.

  • Please arrive on time to ensure the best service. Late arrivals may reduce appointment time.

  • We reserve the right to reschedule or refuse services at our discretion.

3. Deposits, Payments, and Cancellations

  • Non-Surgical Hair Replacement Services: A 50% non-refundable deposit is required to confirm your booking.

  • Custom Orders: All custom systems (toppers, wigs, hairpieces) require a non-refundable deposit before production begins. Once placed, orders cannot be canceled or refunded.

  • Maintenance Services: Full payment is required at booking.

  • Cancellations:

    • More than 24 hours before appointment: service may be rescheduled without penalty.

    • Less than 24 hours before appointment or no-shows: deposit is forfeited.

  • Refund Process: Any approved refunds (for non-custom services only) will be returned to the original payment method within 7–10 business days.

4. Pricing

  • Prices for services and products are listed on our website and may be updated without prior notice.

  • Quotes for custom systems are valid for 7 days from the date provided.

5. Client Responsibility

  • Clients must disclose any allergies, sensitivities, or medical conditions that could affect the use of adhesives, tapes, or hair systems.

  • Kaelyss is not liable for adverse reactions if relevant information is not disclosed in advance.

  • We recommend consulting a physician before undergoing any service if you have pre-existing conditions.

6. Limitation of Liability

  • Kaelyss LLC is not liable for:

    • Injuries, allergic reactions, or medical complications arising from the use of our products or services.

    • Loss, theft, or damage of personal items while on our premises.

    • Indirect, incidental, or consequential damages (including loss of business, income, or data).

  • Our total liability for any claim related to services shall not exceed the amount paid by the client for that service.

7. Indemnity

You agree to indemnify and hold harmless Kaelyss LLC, its owners, employees, and contractors from any claims, damages, or expenses arising from:

  • Your use of our services or products.

  • Your breach of these Terms.

  • Your violation of applicable law.

8. Force Majeure

Kaelyss LLC shall not be liable for delays or failure to perform due to circumstances beyond our reasonable control, including but not limited to: natural disasters, strikes, pandemics, government restrictions, or supply chain disruptions.

9. Privacy and Data Protection

  • Kaelyss values your privacy. We collect and process personal information only as described in our Privacy Policy.

  • We do not sell or share personal information with third parties for marketing purposes.

10. Governing Law and Dispute Resolution

  • These Terms are governed by the laws of the State of Illinois, USA.

  • In case of a dispute, both parties agree to attempt mediation first.

  • If mediation fails, disputes will be resolved by binding arbitration under the rules of the American Arbitration Association.

11. Changes to Terms

We may update these Terms at any time. The updated version will be posted on our website with a new “Last updated” date.

12. Contact Us

For questions or concerns about these Terms of Service, please contact us:

Kaelyss LLC
1 W Superior St, Suite 200, Loft 22
Chicago, IL 60654
Email: contact@kaelyss.com
Phone: 312-471-0725