Terms of service

Terms of Service for Kaelyss

At Kaelyss, we strive to provide the highest level of service and ensure a seamless experience for our clients. By booking an appointment with us or using our services, you agree to the following terms and conditions.

1. General Information

  • Kaelyss offers premium non-surgical hair replacement services, personal styling, and wardrobe transformations.
  • These terms apply to all services and consultations provided by Kaelyss, including in-studio and at-home appointments.

2. Appointments and Scheduling

  • All appointments must be booked through our website or by contacting us directly.
  • Once an appointment is booked, the client agrees to the relevant cancellation and refund policies, as detailed below.
  • We recommend arriving on time for your appointment to ensure the best service experience.

3. Refund & Cancellation Policy

  • Initial Consultation Cancellation Policy:

    • More than 24 hours before the appointment: Full refund.
    • Less than 24 hours before the appointment: 50% refund.
    • No-shows: No refund.

  • Non-Surgical Hair Replacement Services Deposit Policy:

    • A 50% non-refundable deposit is required when booking non-surgical hair replacement services.
    • This deposit secures your appointment and covers the custom preparation of your hair system.
    • If you choose not to proceed after the deposit is paid, no refunds will be issued.

  • Relooking & Styling Services Cancellation Policy:

    • Full payment is required at the time of booking.
    • Cancellations:
      • More than 24 hours before the appointment: Full refund.
      • Less than 24 hours before the appointment: 50% refund.

  • Refund Process:

    • Refunds will be processed to the original payment method within 7-10 business days.

4. Payments and Deposits

  • All payments must be made via the available payment methods on our website or as agreed upon at the time of booking.
  • Any deposits made are non-refundable, except as noted in the cancellation policy above.

5. Limitation of Liability

  • Kaelyss is not responsible for any injuries, allergic reactions, or medical conditions that may arise before, during, or after any service.
  • Clients should consult a physician before undergoing any treatment if they have any pre-existing medical conditions or concerns related to the services offered.
  • Kaelyss shall not be held liable for any personal items that may be lost, damaged, or stolen while on our premises or during the course of providing services.
  • In no event will Kaelyss be liable for indirect, incidental, special, or consequential damages arising from the use or inability to use our services, including but not limited to loss of business, profits, or data.

6. Indemnity

  • You agree to indemnify, defend, and hold harmless Kaelyss, its officers, employees, agents, and affiliates from and against any and all claims, liabilities, losses, costs, and expenses (including attorney’s fees) arising from or related to:
    • Your use of our services.
    • Any violation of these terms and conditions.
    • Any breach of applicable laws or regulations.

7. Force Majeure

  • Kaelyss shall not be held liable for failure to perform its obligations if such failure is caused by an event beyond its reasonable control, including but not limited to natural disasters, strikes, pandemics, or any other unforeseen circumstances.

8. Dispute Resolution and Governing Law

  • Any dispute arising from the services provided by Kaelyss shall be governed by the laws of the State of Illinois, USA.
  • In the event of a dispute, both parties agree to first attempt mediation before pursuing legal action.
  • If mediation fails, the dispute will be resolved through arbitration in accordance with the rules of the American Arbitration Association.

9. Privacy and Data Protection

  • Kaelyss is committed to protecting your privacy. We collect personal information only to process your bookings and provide you with the best service.
  • Your data will not be shared with third parties without your consent, except as required by law.

10. Service Availability

  • Kaelyss reserves the right to cancel or reschedule appointments at our discretion, in which case we will provide as much notice as possible.
  • In the event of rescheduling or cancellations made by Kaelyss, we will offer you an alternative appointment time or a full refund, as per your preference.

11. Changes to Terms

  • Kaelyss reserves the right to update these Terms of Service at any time. Any changes will be posted on our website, and the date of the most recent update will be indicated.

12. Contact Us

If you have any questions or concerns regarding our Terms of Service, Refund & Cancellation Policy, or anything else, please contact us at contact@kaelyss.com.