Privacy policy
Last updated: September 2025
This Privacy Policy describes how Kaelyss LLC (“Kaelyss”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit our website www.kaelyss.com, use our services, or otherwise interact with us (collectively, the “Services”).
By using our Services, you agree to the practices described in this Policy.
1. Information We Collect
We may collect the following categories of personal information:
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Information you provide directly: name, email address, phone number, billing and shipping address, payment information, and any messages you send us.
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Order and service information: details about purchases, bookings, or consultations.
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Automatically collected information: IP address, browser type, device information, log data, cookies, and analytics about your use of the Site.
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Third-party information: data from service providers such as payment processors, analytics partners, or shipping providers.
We do not collect biometric data (such as fingerprints or facial recognition).
2. How We Use Your Information
We use personal information only for purposes directly related to your experience with Kaelyss, including to:
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Process and fulfill orders, payments, and refunds.
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Provide consultations, fittings, and customer support.
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Communicate with you regarding your orders, appointments, and inquiries.
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Improve, secure, and maintain our Site and Services.
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Send marketing communications only if you have opted in (with the ability to unsubscribe at any time).
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Comply with legal and regulatory requirements.
3. What We Do Not Do
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We do not sell your personal information.
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We do not share your information with third parties for their own marketing purposes.
Any sharing of information is strictly limited to what is necessary to operate our Services (e.g., payment processors, shipping carriers, IT service providers).
4. Cookies and Tracking
We use cookies and similar technologies to:
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Improve site performance,
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Remember your preferences, and
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Analyze traffic and usage patterns.
You may disable cookies in your browser settings, but some site features may not function properly.
5. Disclosure of Information
We may share your personal information with:
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Service providers who perform business functions for us (payment processing, order fulfillment, hosting, analytics).
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Authorities if required to comply with law, legal process, or to protect our rights.
6. Data Security and Retention
We implement reasonable technical and organizational measures to protect your data, including secure payment processing and encrypted data transmission.
We retain your personal information only as long as necessary to provide our Services, comply with legal obligations, or resolve disputes. When information is no longer required, it will be securely deleted or destroyed.
7. Breach Notification (Illinois Residents)
In the event of a security breach involving your personal information, we will notify you in the most expedient time possible without unreasonable delay, consistent with applicable law (Illinois Personal Information Protection Act).
8. Your Rights
Depending on your location, you may have rights to:
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Access the personal information we hold about you.
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Request correction or deletion of your information.
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Withdraw consent for marketing communications.
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Opt out of certain types of data processing, where applicable.
To exercise these rights, contact us at contact@kaelyss.com.
9. Children’s Privacy
Our Services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 16, we will delete it.
10. Changes to this Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last updated” date. We encourage you to review this Policy periodically.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our practices, please contact us:
Kaelyss LLC
1 W Superior St, Suite 200, Loft 22
Chicago, IL 60654
Email: contact@kaelyss.com
Phone: 312-471-0725